Privacy Policy

1. Who We Are

NI-EPC.com is a trading name operated by a Domestic Energy Assessor (DEA) accredited by Elmhurst Energy Services, providing Energy Performance Certificate (EPC) assessments and related energy consultancy services across Northern Ireland. Our contact email is [email protected] and our phone number is 07837 000060.

2. What Personal Data We Collect

We may collect the following personal data when you use our website or contact us:

• Full name
• Email address
• Phone number
• Property address and postcode
• Property details (type, bedrooms, current EPC rating)
• Preferred appointment date and time
• Any additional information you provide in messages or forms

3. How We Collect Your Data

We collect data when you:

• Complete the booking form on our website
• Send us an enquiry via our contact form
• Email or call us directly

4. How We Use Your Data

We use your personal data to:

• Process and confirm your EPC booking
• Contact you regarding your appointment
• Deliver your Energy Performance Certificate and associated documentation
• Respond to enquiries and provide customer support
• Comply with our legal obligations as an accredited energy assessor

We do not use your data for marketing purposes without your explicit consent, and we do not sell your data to third parties.

5. Legal Basis for Processing

We process your personal data on the following legal bases under UK GDPR:

• Contract performance — to fulfil your EPC booking and deliver the service you have requested.
• Legitimate interests — to respond to enquiries and manage our business operations.
• Legal obligation — to comply with requirements placed on accredited energy assessors, including lodging EPCs on the national register.

6. Data Sharing

Your data may be shared with:

• Elmhurst Energy Services — our accreditation body, as required for lodging EPCs on the national register.
• The EPC Register (Landmark) — EPCs are lodged on the national register as required by law and are publicly accessible.
• IT service providers — such as our website hosting and messaging platform, who process data on our behalf under data processing agreements.

We do not transfer your data outside the UK or EEA.

7. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined above, and in line with our obligations as an accredited assessor. EPC records are retained on the national register for a minimum of 10 years as required by law. Enquiry and booking data is retained for up to 3 years.

8. Your Rights

Under UK GDPR you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request erasure of your data (where legally permissible)
• Object to or restrict processing
• Data portability
• Withdraw consent at any time (where processing is based on consent)

To exercise any of these rights, please contact us at [email protected]. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).

9. Cookies

Our website may use essential cookies to ensure the site functions correctly. We do not currently use tracking or advertising cookies. If this changes, we will update this policy and seek your consent where required.

10. Changes to This Policy

We may update this privacy policy from time to time. The date at the top of this page reflects when it was last revised. Continued use of our website after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions about this privacy policy or how we handle your data, please contact us at [email protected] or call 07837 000060.